"Press 1 for Sales, press 2 for Support..." IVR software, or Interactive Voice Response, has been around for years, but has developed to be intelligent and more useful than ever. It enables callers to use voice or touch commands to interact with an automated system, which then routes their...
The way in which modern day businesses run is completely different to 15 years ago. All kinds of new developments and trends have happened in this time period which means that a business owner needs to know what is needed for their company to find success in today’s modern...
In August, TechRepublic published a very concerning article about the state of ransomware. The technology blog reported that ransomware attacks against businesses had increased by a whopping 365% since the summer of 2018. A lot of leading indicators suggest that the threat of ransomware will increase even further in...
Chatbots have been around in some form or another for over half a century. The first chatbot ever developed was called Eliza. It was developed by an MIT professor back in 1966. However, chatbots have only recently started to impact the e-commerce industry.I recently found a great article from...
With technology having successfully influenced every aspect of our lives, it should come as no surprise that it’s completely changed the way we do business, too. The business world is often hit the hardest by technological innovations, as they can transform a process or even an entire industry. Just...
Employees play a major role in protecting business data and customer information. Despite this, many workers struggle to identify phishing attacks, prevent cybercrime and stay updated with the latest cyber-attack trends. With the proper security awareness training, employees can learn how to recognize scams and avoid falling victim to crimes. Hence,...
Security is one of the most crucial fields in modern business. With near-constant news stories about companies losing data, cybercrime going unnoticed, and the threats which come from overseas, it’s all too easy to find yourself worrying about this side of your company. For some businesses, this won’t be...
All good business owners understand that they need to invest in technology if they are going to compete. The right tech solutions will improve productivity, save money, and help you offer a better service to your customers. But budgeting for your IT is tough and business technology is expensive,...
Every single business needs a website in this day and age. Some companies may feel as though they can thrive without that online, digital presence; they’re wrong. They might be able to get so far, but in order to really strike it lucky, a website is necessary. We’re in...
Over the past few decades, investing in stocks has changed significantly. While the niche traditionally needs a large amount of expertise and access to a variety of people and systems, this has evolved considerably. Initially, this was driven by the internet and increased access to the information needed to...