Outsourcing can be a huge helping hand to any business, but it’s vital that you understand just how important it is to examine your options and carefully consider which company to put your trust in. In this article, we’re going to offer five tips to help you make the right decision and pick out the right outsourcing partner no matter what you need.
1. National or international
Whether you’re in need of web designers or a manufacturer, it’s vital that you consider the differences between hiring a national and international outsourcing partner. Some companies won’t actually offer their services to you in their home country despite having a main officer there. For instance, they might offer manufacturing solutions but the work could be carried out in an overseas factory. Similarly, you might require a phone answering in your country so that your customers feel more comfortable speaking with whoever is on the other side of the phone instead of a call center located somewhere else in the world.
2. Experience in the project
Another important concern that you need to think about is how much experience the outsourcing partner has in your field. Some companies advertise themselves as being flexible but at the end of the day, experience does matter and you should request a portfolio or at least ask if they have experience working in a project similar to your own. This should give you a general overview of what the company is capable of and also what their focus is. If they display competency in the fields that you are interested in then it’s usually enough to have faith in their processes. However, if they’ve never worked in your industry or on a project similar to yours, then you may need to rethink the partnership.
3. Technical competency
Even if the outsourcing partner has experience working in your field or on a project similar to yours, they need to display that they are competent and have the skills required to work together with your business. Even has a small startup, it’s vital that the outsourcing companies you hire can show that they’re able to work to your standards. If they’re willing to show off their portfolio then make sure they still possess those skills and employ people that can still produce those results. If they fail to show that they’re technically competent, then it’s time to consider other options even if they have less experience.
4. References from other businesses
First impressions make a huge difference but there are times when you’ll need a second opinion to help you decide whether or not the partnership is worth going through with. You may want to speak to trusted business friends and local companies that you have a good relationship with and ask their opinion on certain outsourcing partners. The other option is to speak to said business friends and ask them if they have any recommendations for an outsourcing partner that can help you complete your project. There are many different ways to seek a reference, but asking other businesses that are in a similar situation to you is arguably one of the easiest ways to get one. You should also speak to the outsourcing company directly and see if they’re willing to share the names of clients that they have worked with, such as in a portfolio.
5. Methods of communication
One of the biggest selling points that an outsourcing partner could offer is effective communication. The last thing you want is to be unable to contact your outsourcing partner to make changes or request status updates, and the best outsourcing companies will automate the communication process and even assign you a representative that will act as a personal coordinator that mediates the entire partnership. This point of contact is very important for establishing a good working relationship because it shows you that your outsourcing partner is willing to go the extra mile to ensure that you’re getting a high-quality service that is worth the money. Any outsourcing partner that fails to communicate effectively with you will ultimately not be worth you or the money that you’re paying.
Picking the right partner to outsource your work to can be a complicated task. However, it’s one that absolutely deserves extra time because you’re likely going to enter a long-term partnership that could have a huge impact on the success of your business. Take it slowly and make sure you’re always looking for better opportunities to work with reputable partners.