Call routing is a vital solution for organizations, businesses, enterprises, and other ventures. Especially when they are reliant on calls for handling customers’ concerns or requests, the solution proves to be beneficial. Its benefits can be maximized by investing in the best call routing software. Through the software, all queries can be rightly distributed among executives. It works effectively for the distribution of every query to an agent who has the expertise to resolve it. Thus, targeted assistance is provided to the caller. Not limited to this, there are a number of advantages to expect with such software.
Call Routing Software: The Best Solution to Maximize Benefits
Through the use of specific software, the advantages of call routing can be maximized. Take into consideration that, for this purpose, the choice of solution matters. Platforms such as Teldrip offer the best solution for businesses to route and manage calls.
A Closer Look at Teldrip
Functional as an AI-based platform, Teldrip offers solutions to route calls. It comes into use for the distribution of calls on the basis of customers’ concerns and requests. The call tracking software has advanced features to transfer these to the desired destination, i.e. a business department/team or executive.
How Does Teldrip Route Calls?
Teldrip routes calls through a clear and quick process. It is inclusive of 3 main phases. These include the collection of customers’ responses through IVR, queueing calls, and distributing them across different destinations.
Phase 1: Collecting Callers’ Responses
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The functioning of Teldrip begins from phase 1 which accounts for collecting the responses of callers after being connected to the IVR or Interactive Voice Response system.
- Usually, through voice commands or a dial pad, callers provide their responses to the call routing software.
- These responses are as per questions recorded prior by an organization.
- Depending on the processing of every answer, the purpose of calling is determined.
- Following this, the type of assistance needed by every caller is determined.
Phase 2: Queueing Calls for Transfers
In the second phase, Teldrip queues calls. The queries or requests are placed in queues, corresponding to their nature. Considering the reason for calling, the executive/agent most apt for answering it is ascertained.
Phase 3: Distribution of Calls
During the third or final phase, the call routing software by Teldrip distributes customers’ queries to agents. In case the required executive is engaged in handling prior queries, calls continue to be in queues. Once the destination is available, it is then managed by the concerned department.
Tip: To further understand how Teldrip works, one can book a free demo.
Top 7 Benefits of Call Routing by Teldrip
With Teldrip, companies, enterprises, organizations, etc., can prioritize the concerns of their customers. Its call routing solution reduces wait times by smoothly directing their queries to the right destination. Thus, they are timely assisted by experts.
- Also, this call routing software helps a business to provide better customer support experiences.
- It can result in less missed calls or even voicemails.
- The solution plays a role in reducing the rate of call abandonment.
- It can even boost the productivity of agents.
- Most importantly, the software can offer a balanced workload to departments.
- Besides, it can optimize the management of workforces.
- Moreover, it can result in low expenditure for call management, regardless of the number of customer queries.
As a Result
In order to maximize the benefits of call routing, businesses should select the top software. With call routing software such as Teldrip, major advantages can be obtained. It can introduce reduced expenditure for query management, proper work division, and more. In all, it is an apt solution for organizations/enterprises to effectively handle calls.
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